Service Level Part 1 - An Introduction
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Service Level Part 1 - An Introduction
12:42
Forecasting Method ARIMA - An Introduction - Part -1
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Forecasting Method ARIMA - An Introduction - Part -1
34:41
Service Level Part-2 Calculation & Interview Based
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Service Level Part-2 Calculation & Interview Based
39:05
Shrinkage Part 2 - Calculation & Interview Based
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Shrinkage Part 2 - Calculation & Interview Based
40:10
Scheduling Part 2 -Continued - Call Capacity & Erlang Metrics
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Scheduling Part 2 -Continued - Call Capacity & Erlang Metrics
38:25
Calculating Requirement and Creating Schedules
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Calculating Requirement and Creating Schedules
48:28
Scheduling Concepts & Challenges
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Scheduling Concepts & Challenges
42:54
Why we do Real Time Monitoring - Part II
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Why we do Real Time Monitoring - Part II
10:48
Why we do Real Time Monitoring - Part I
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Why we do Real Time Monitoring - Part I
14:44
Why we need WFM ?
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Why we need WFM ?
14:08
Attrition
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Attrition
6:25
ASA
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ASA
5:22
Conformance
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Conformance
4:34
Schedule Adherence
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Schedule Adherence
7:32
Shrinkage
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Shrinkage
6:21
AHT
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AHT
5:09
Occupancy & Utilization
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Occupancy & Utilization
9:10
What is Service Level ?
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What is Service Level ?
5:19