The Contact Center Gurus Podcast
From AI Chaos to Customer Confidence | Building Virtual Agents That Actually Work
46:33
The Contact Center Gurus Podcast
Modern Knowledge Management: Unlocking Real CX Results | Tyler Dixon (LivePro)
35:21
The Contact Center Gurus Podcast
The “Single Source of Truth” Everyone Overlooks
0:58
The Contact Center Gurus Podcast
Why 90% of AI Projects FAIL (No One Talks About This)
0:36
The Contact Center Gurus Podcast
One Platform. Every Channel. Zero Silos. | Dan O’Connell on Unified CX
0:54
The Contact Center Gurus Podcast
Automation and AI in Support: Keeping the Human Touch | Dan O’Connell (CEO of Front)
31:28
The Contact Center Gurus Podcast
How to Use AI in Customer Support (Without Losing the Human Touch)
0:49
The Contact Center Gurus Podcast
No Agent Left on an Island: Building a Connected Remote Floor
54:43
The Contact Center Gurus Podcast
My Biggest Competitor? Perception. | Jason Hiland on Remote Work Myths in Contact Centers
0:58
The Contact Center Gurus Podcast
Can a High School Report Card Teach Us About Customer Experience?
0:50
The Contact Center Gurus Podcast
The Analytics Advantage: Why the Right QA Solution Defines Your CX Success.
26:15
The Contact Center Gurus Podcast
AI, Humans, and the Future of CX | The Contact Center Gurus Podcast with Pat Reetz
39:08
The Contact Center Gurus Podcast
Why AI Isn’t Taking Jobs: It’s Freeing You for Better Work
0:57
The Contact Center Gurus Podcast
Balancing AI & Human Touch in CX
0:43
The Contact Center Gurus Podcast
The AI Secrets Most Companies Don’t Know (Yet)
42:34
The Contact Center Gurus Podcast
Next Generation CX with Jeofrey Bean: Why Gen Z Is Rewriting Customer Experience
36:38
The Contact Center Gurus Podcast
The Knowledge Management Landscape with Martin Hobratschk
30:20
The Contact Center Gurus Podcast
Is Your Knowledge Management Broken? | Martin Hobratschk on CX & AI
1:26
The Contact Center Gurus Podcast
#023: Everything You Need to Know About GigCX
59:33
The Contact Center Gurus Podcast
#022: Embracing The Future with a 100% Remote Labor Force
40:46
The Contact Center Gurus Podcast
#021: Customer Success Myth Buster – Separating Fake News from Reality
28:40
The Contact Center Gurus Podcast
#020: How Do You Fix a Fast Moving Train
52:20
The Contact Center Gurus Podcast
#019: Innovations Driving the Contact Center
42:58
The Contact Center Gurus Podcast
#018: Cultural and Employee Engagement
27:53
The Contact Center Gurus Podcast
#017: The Great Resignation: How We Can Leverage A.I. & Gig Workers
40:26
The Contact Center Gurus Podcast
#016: "Ready or Not, Here Comes The Cloud"
52:55
The Contact Center Gurus Podcast
#015: Why You Should Stop Shopping for A.I.
34:28
The Contact Center Gurus Podcast
#014: Mentorship - Understanding and developing the next generation of Customer Success Leaders
20:24
The Contact Center Gurus Podcast
#013: Reducing Turnaround Time To Train Agents With MiroLearning
26:17
The Contact Center Gurus Podcast
#012: Why Customer Support is No Longer the Red-Headed Stepchild
24:44
The Contact Center Gurus Podcast
#011: AI Adoption Study
34:13
The Contact Center Gurus Podcast
#010: Work From Home - The New Office
26:30
The Contact Center Gurus Podcast
#009: Why Contact Center Tech won't save you from Needing Salespeople on the Phones
45:38
The Contact Center Gurus Podcast
#008: Why 79% of Your Team Managers are Poor Coaches and What to Do About It
35:22
The Contact Center Gurus Podcast
#007: How is AI-Powered Speech Analytics transforming Contact Center Performance
46:20
The Contact Center Gurus Podcast
#005: Artificial Friction & Empathy
50:00
The Contact Center Gurus Podcast
#006: Customer Support Sucks... But Does It Have to?
35:49
The Contact Center Gurus Podcast
#004: Intro to Artificial Intelligence in the Contact Center
51:55
The Contact Center Gurus Podcast
#003: Lean Techniques in the Contact Center
22:05
The Contact Center Gurus Podcast
#002: Engaging Contract to Hire Staff in a Tough Contact Center Labor Market
32:38