Redesigned Ticketing Interface
Serval
Redesigned Ticketing Interface
0:28
Nic Chavez (former CISO, IBM & DataStax) + Jake Stauch (CEO, Serval) | Podcast
Serval
Nic Chavez (former CISO, IBM & DataStax) + Jake Stauch (CEO, Serval) | Podcast
1:12:52
IT help desk automation with AI agents: how Perplexity scaled IT operations
Serval
IT help desk automation with AI agents: how Perplexity scaled IT operations
2:26
Slack workflow automation: trigger workflows from reactions using prompts
Serval
Slack workflow automation: trigger workflows from reactions using prompts
1:05
Build and Approve Child Workflows
Serval
Build and Approve Child Workflows
0:35
Revoke Access via API and Workflows
Serval
Revoke Access via API and Workflows
0:25
Configure Default Access Profiles and App Owners
Serval
Configure Default Access Profiles and App Owners
0:29
Ingest and Trigger Third-Party Ticketing Catalog Items
Serval
Ingest and Trigger Third-Party Ticketing Catalog Items
0:25
ITSM automation platform: how Mercor scaled workflows across teams
Serval
ITSM automation platform: how Mercor scaled workflows across teams
3:13
Queue Messages in the Workflow Builder
Serval
Queue Messages in the Workflow Builder
0:38
Track Resolution Commitments with Redesigned SLAs
Serval
Track Resolution Commitments with Redesigned SLAs
0:39
Debug Workflows with Agent-Powered Run Inspection
Serval
Debug Workflows with Agent-Powered Run Inspection
0:42
Route Tickets with Criteria-Based Assignment Rules
Serval
Route Tickets with Criteria-Based Assignment Rules
0:32
Navigate Redesigned Sidebar and Team Settings
Serval
Navigate Redesigned Sidebar and Team Settings
0:27
Enable Time-Bound Support Token Access for Customer Tenants
Serval
Enable Time-Bound Support Token Access for Customer Tenants
0:41
Set 🔒emoji in team-only Slack channels to create a private ticket message.
Serval
Set 🔒emoji in team-only Slack channels to create a private ticket message.
0:19
Ingest Service Catalogs and Run Them as Workflows
Serval
Ingest Service Catalogs and Run Them as Workflows
0:25
Request Access Extensions
Serval
Request Access Extensions
0:26
Assign Granular Team Roles
Serval
Assign Granular Team Roles
0:17
Use Files as Workflow Inputs and Outputs
Serval
Use Files as Workflow Inputs and Outputs
0:31
Display Slack Status Information
Serval
Display Slack Status Information
0:20
Navigate Faster with Keyboard Commands
Serval
Navigate Faster with Keyboard Commands
0:26
Collect Ticket Feedback Reliably
Serval
Collect Ticket Feedback Reliably
0:42
Archive Tickets to Declutter Active Queues
Serval
Archive Tickets to Declutter Active Queues
0:18
Navigate the Redesigned Ticket Experience
Serval
Navigate the Redesigned Ticket Experience
0:25
Respect Knowledge Source Permissions
Serval
Respect Knowledge Source Permissions
0:24
Search New Applications in Redesigned Layout
Serval
Search New Applications in Redesigned Layout
0:05
Launch Workflows Directly from Application Tabs
Serval
Launch Workflows Directly from Application Tabs
0:17
View Assignment Reasons on Hover
Serval
View Assignment Reasons on Hover
0:09
Org Admin Join Teams Instantly from Ticket Links
Serval
Org Admin Join Teams Instantly from Ticket Links
0:10
Transfer Tickets to Another Team by Tagging Serval
Serval
Transfer Tickets to Another Team by Tagging Serval
0:15
Set Workflow Approvals with Natural Language
Serval
Set Workflow Approvals with Natural Language
0:20
End Users Can Explore All Access Requests in One Centralized View
Serval
End Users Can Explore All Access Requests in One Centralized View
0:29
Review Suggested Guidance Changes with Diff View
Serval
Review Suggested Guidance Changes with Diff View
0:09
Browse Installable Workflows
Serval
Browse Installable Workflows
0:14
Tag Knowledge and Browse Workflows in Guidance
Serval
Tag Knowledge and Browse Workflows in Guidance
0:24
Attach Files and Mention Users When Creating Tickets
Serval
Attach Files and Mention Users When Creating Tickets
0:14
Select Event-Triggered Workflows in Workflow Dropdown
Serval
Select Event-Triggered Workflows in Workflow Dropdown
0:18
Search Within Workflow Code Editor
Serval
Search Within Workflow Code Editor
0:17
Manage Your Help Desk Notification Preferences
Serval
Manage Your Help Desk Notification Preferences
0:12
View Serval in Light, Dark or System Mode
Serval
View Serval in Light, Dark or System Mode
0:08
Raising $75M to Build the New Era of Enterprise Automation and Service Management
Serval
Raising $75M to Build the New Era of Enterprise Automation and Service Management
2:33
Build Serval Event-Triggered Workflows
Serval
Build Serval Event-Triggered Workflows
0:17
Set Board Layout in Ticket Views
Serval
Set Board Layout in Ticket Views
0:14
Add Operator-Based Ticket Filtering
Serval
Add Operator-Based Ticket Filtering
0:12
View Historical Automation Suggestions
Serval
View Historical Automation Suggestions
0:06
Create Workflows Directly from Guidance Portal
Serval
Create Workflows Directly from Guidance Portal
0:25
Just-in-time access management with automation and zero trust security
Serval
Just-in-time access management with automation and zero trust security
2:50
Access management automation with IAM, least privilege, and zero trust
Serval
Access management automation with IAM, least privilege, and zero trust
1:32
NYC Takeover - Series A announcement
Serval
NYC Takeover - Series A announcement
2:00
Serval Secures $52M to Deploy AI Agents for IT
Serval
Serval Secures $52M to Deploy AI Agents for IT
0:59
Introducing Serval
Serval
Introducing Serval
1:17
At Serval, we’re automating the automation
Serval
At Serval, we’re automating the automation
0:47
Serval now supports ticket creation from Slack DMs + manual web entry
Serval
Serval now supports ticket creation from Slack DMs + manual web entry
0:38
The future of AI in the enterprise is human-guided — Serval’s new approvals
Serval
The future of AI in the enterprise is human-guided — Serval’s new approvals
0:25