Improving the On-Boarding Experience of Potential LTCOP Volunteers
National Ombudsman Resource Center (NORC)
Improving the On-Boarding Experience of Potential LTCOP Volunteers
1:00:25
National Ombudsman Reporting System Online Training Course Launch
National Ombudsman Resource Center (NORC)
National Ombudsman Reporting System Online Training Course Launch
1:01:13
A Resident Threatens Self-Harm: How Does the Ombudsman Program Respond?
National Ombudsman Resource Center (NORC)
A Resident Threatens Self-Harm: How Does the Ombudsman Program Respond?
1:03:40
Introducing the NEW Online Course for Initial Certification Training
National Ombudsman Resource Center (NORC)
Introducing the NEW Online Course for Initial Certification Training
54:48
An Introduction to Trauma-Informed Care
National Ombudsman Resource Center (NORC)
An Introduction to Trauma-Informed Care
1:01:47
Mental Health 101, Suicide Prevention & De-Escalation Strategies
National Ombudsman Resource Center (NORC)
Mental Health 101, Suicide Prevention & De-Escalation Strategies
1:28:54
The Ifs and Whats of Substance Use Disorder Basics: Substance Use Disorder 101
National Ombudsman Resource Center (NORC)
The Ifs and Whats of Substance Use Disorder Basics: Substance Use Disorder 101
1:26:45
Volunteer Recruitment and Recognition Webinar
National Ombudsman Resource Center (NORC)
Volunteer Recruitment and Recognition Webinar
1:12:29
Long-Term Care Ombudsman Volunteer Representative Recruitment
National Ombudsman Resource Center (NORC)
Long-Term Care Ombudsman Volunteer Representative Recruitment
1:01
Technical Assistance (TA) Talk on the National Paralysis Resource Center
National Ombudsman Resource Center (NORC)
Technical Assistance (TA) Talk on the National Paralysis Resource Center
1:00:05
Quarterly TA Talk: Loneliness and Social Isolation in Long-Term Care - 6.21.23
National Ombudsman Resource Center (NORC)
Quarterly TA Talk: Loneliness and Social Isolation in Long-Term Care - 6.21.23
58:42
The Role of the Long-Term Care Ombudsman Program in Nursing Facility Closures
National Ombudsman Resource Center (NORC)
The Role of the Long-Term Care Ombudsman Program in Nursing Facility Closures
1:14:51
Quarterly TA Talk - Communication Tools
National Ombudsman Resource Center (NORC)
Quarterly TA Talk - Communication Tools
1:00:30
Communications and Media Relations to Raise Awareness of the Ombudsman Program
National Ombudsman Resource Center (NORC)
Communications and Media Relations to Raise Awareness of the Ombudsman Program
1:17:58
Quarterly Technical Assistance Talk - Family Councils
National Ombudsman Resource Center (NORC)
Quarterly Technical Assistance Talk - Family Councils
1:09:34
5 Ways to Leverage the Senior Services Network to Find Volunteers
National Ombudsman Resource Center (NORC)
5 Ways to Leverage the Senior Services Network to Find Volunteers
13:47
Hawaii Long-Term Care Ombudsman PSA 2
National Ombudsman Resource Center (NORC)
Hawaii Long-Term Care Ombudsman PSA 2
0:45
Hawaii Long-Term Care Ombudsman PSA 1
National Ombudsman Resource Center (NORC)
Hawaii Long-Term Care Ombudsman PSA 1
0:45
National Ombudsman Reporting System Q&A
National Ombudsman Resource Center (NORC)
National Ombudsman Reporting System Q&A
58:07
Quarterly TA Talk - NORS
National Ombudsman Resource Center (NORC)
Quarterly TA Talk - NORS
57:39
Long-Term Care Ombudsman Program and Adult Protective Services Collaboration
National Ombudsman Resource Center (NORC)
Long-Term Care Ombudsman Program and Adult Protective Services Collaboration
1:30:03
Ombudsman Programs & the HCBS Settings Rule
National Ombudsman Resource Center (NORC)
Ombudsman Programs & the HCBS Settings Rule
18:47
Voices for Equality: Advocating for LGBTQ+ Residents
National Ombudsman Resource Center (NORC)
Voices for Equality: Advocating for LGBTQ+ Residents
1:17:22
California Long-Term Care Ombudsman Program Volunteer Recruitment
National Ombudsman Resource Center (NORC)
California Long-Term Care Ombudsman Program Volunteer Recruitment
0:31
Technical Assistance (TA) Talk: Investigating Complaints Involving Allegations of Abuse
National Ombudsman Resource Center (NORC)
Technical Assistance (TA) Talk: Investigating Complaints Involving Allegations of Abuse
1:00:48
LTCOPs and Legal Services: Working Together to Protect Residents from NF-Initiated Discharges
National Ombudsman Resource Center (NORC)
LTCOPs and Legal Services: Working Together to Protect Residents from NF-Initiated Discharges
1:24:43
Thank You Volunteers - Beverley Laubert, ACL
National Ombudsman Resource Center (NORC)
Thank You Volunteers - Beverley Laubert, ACL
1:45
Recognizing the Importance of Volunteers Webinar - April 21, 2022
National Ombudsman Resource Center (NORC)
Recognizing the Importance of Volunteers Webinar - April 21, 2022
1:41:56
Quarterly Technical Assistance (TA) Talk - Resident Councils
National Ombudsman Resource Center (NORC)
Quarterly Technical Assistance (TA) Talk - Resident Councils
1:04:54
Long-Term Care Ombudsman Program Role in Emergency Preparedness and Response: The Basics
National Ombudsman Resource Center (NORC)
Long-Term Care Ombudsman Program Role in Emergency Preparedness and Response: The Basics
9:49
Are You Ready? Ombudsman Program Emergency Preparedness and Response
National Ombudsman Resource Center (NORC)
Are You Ready? Ombudsman Program Emergency Preparedness and Response
1:18:09
Missouri Long-Term Care Ombudsman Program Volunteer Recruitment
National Ombudsman Resource Center (NORC)
Missouri Long-Term Care Ombudsman Program Volunteer Recruitment
0:31
Intro to the New Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs
National Ombudsman Resource Center (NORC)
Intro to the New Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs
57:10
Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs
National Ombudsman Resource Center (NORC)
Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs
1:53
Train the Trainer Session – Adult Learning Skills
National Ombudsman Resource Center (NORC)
Train the Trainer Session – Adult Learning Skills
1:00:14
TA Talk - Volunteer Management
National Ombudsman Resource Center (NORC)
TA Talk - Volunteer Management
1:10:48
Protecting Residents from Inappropriate Evictions in Residential Care Communities (RCCs)
National Ombudsman Resource Center (NORC)
Protecting Residents from Inappropriate Evictions in Residential Care Communities (RCCs)
1:29:43
Residents' Rights: Your Life, Your Care, Your Choices
National Ombudsman Resource Center (NORC)
Residents' Rights: Your Life, Your Care, Your Choices
12:32
South Dakota Ready to Reunite
National Ombudsman Resource Center (NORC)
South Dakota Ready to Reunite
1:44
TA Talk - National Ombudsman Reporting System (NORS)
National Ombudsman Resource Center (NORC)
TA Talk - National Ombudsman Reporting System (NORS)
43:04
LTC Informational Series Video 9 - Diversity in Long Term Care Facilities
National Ombudsman Resource Center (NORC)
LTC Informational Series Video 9 - Diversity in Long Term Care Facilities
2:23
LTC Informational Series Video 7 - Addressing Dementia in Long-Term Care Facilities
National Ombudsman Resource Center (NORC)
LTC Informational Series Video 7 - Addressing Dementia in Long-Term Care Facilities
3:00
Providing Ombudsman Services to HCBS Clients
National Ombudsman Resource Center (NORC)
Providing Ombudsman Services to HCBS Clients
1:12:34
How to Obtain Consent (Long-Term Care Ombudsman): Part 2
National Ombudsman Resource Center (NORC)
How to Obtain Consent (Long-Term Care Ombudsman): Part 2
1:37
How to Obtain Consent (Long-Term Care Ombudsman): Part 1
National Ombudsman Resource Center (NORC)
How to Obtain Consent (Long-Term Care Ombudsman): Part 1
2:03
Long-Term Care Ombudsman Casework: Brian Brashear
National Ombudsman Resource Center (NORC)
Long-Term Care Ombudsman Casework: Brian Brashear
13:02
How to Obtain Consent: Long-Term Care Ombudsman
National Ombudsman Resource Center (NORC)
How to Obtain Consent: Long-Term Care Ombudsman
3:40
Residents Speak Out: Resident's Rights
National Ombudsman Resource Center (NORC)
Residents Speak Out: Resident's Rights
2:14
The Thin Edge of Dignity by Dick Weinman: Assisted Living Documentary
National Ombudsman Resource Center (NORC)
The Thin Edge of Dignity by Dick Weinman: Assisted Living Documentary
20:15
Person-Centered Care: Care Plans
National Ombudsman Resource Center (NORC)
Person-Centered Care: Care Plans
2:00
Residents' Rights Month
National Ombudsman Resource Center (NORC)
Residents' Rights Month
3:02
Person-Centered Care: Person Centered Language
National Ombudsman Resource Center (NORC)
Person-Centered Care: Person Centered Language
1:28
Fear of Retaliation
National Ombudsman Resource Center (NORC)
Fear of Retaliation
13:38
Adorable Kittens & Seniors Come Together and Help Each Other
National Ombudsman Resource Center (NORC)
Adorable Kittens & Seniors Come Together and Help Each Other
2:48
What is a Long-Term Care Ombudsman?
National Ombudsman Resource Center (NORC)
What is a Long-Term Care Ombudsman?
3:11
Resuming In-Person Visits During COVID-19
National Ombudsman Resource Center (NORC)
Resuming In-Person Visits During COVID-19
1:30:58
Successful Complaint Investigation and Resolution During COVID-19
National Ombudsman Resource Center (NORC)
Successful Complaint Investigation and Resolution During COVID-19
1:17:38
Successful Communication During COVID-19
National Ombudsman Resource Center (NORC)
Successful Communication During COVID-19
1:18:33
Successful Volunteer Recruitment, Training, and Retention During COVID-19
National Ombudsman Resource Center (NORC)
Successful Volunteer Recruitment, Training, and Retention During COVID-19
1:16:41
Maryland Long-Term Care Ombudsman Program Promotion Video
National Ombudsman Resource Center (NORC)
Maryland Long-Term Care Ombudsman Program Promotion Video
3:12
Massachusetts Volunteer Appreciation Video
National Ombudsman Resource Center (NORC)
Massachusetts Volunteer Appreciation Video
11:37
Older Americans Act Performance System (OAAPS) Reporting: Variance Analysis Guidance
National Ombudsman Resource Center (NORC)
Older Americans Act Performance System (OAAPS) Reporting: Variance Analysis Guidance
1:16:46
New State Ombudsman Orientation November 10, 2020
National Ombudsman Resource Center (NORC)
New State Ombudsman Orientation November 10, 2020
1:27:35
New State Ombudsman Orientation - November 4, 2020
National Ombudsman Resource Center (NORC)
New State Ombudsman Orientation - November 4, 2020
1:29:59
New State Ombudsman Orientation October 20, 2020
National Ombudsman Resource Center (NORC)
New State Ombudsman Orientation October 20, 2020
43:51
Long-Term Care Ombudsman Program Ethics in Advocacy and Program Management
National Ombudsman Resource Center (NORC)
Long-Term Care Ombudsman Program Ethics in Advocacy and Program Management
56:32
State Ombudsman Conference Speaker Training
National Ombudsman Resource Center (NORC)
State Ombudsman Conference Speaker Training
28:55
Introduction to the National Ombudsman Reporting System Table 3 User Guide
National Ombudsman Resource Center (NORC)
Introduction to the National Ombudsman Reporting System Table 3 User Guide
1:31:56
Managing Anxiety and Grief in the Time of COVID-19: In Services for Administrators
National Ombudsman Resource Center (NORC)
Managing Anxiety and Grief in the Time of COVID-19: In Services for Administrators
37:06
Managing Anxiety and Grief in the Time of COVID-19: In Service of Families
National Ombudsman Resource Center (NORC)
Managing Anxiety and Grief in the Time of COVID-19: In Service of Families
36:35
Anxiety and Grief in a Time of COVID-19: In-Service of Direct Care Workers
National Ombudsman Resource Center (NORC)
Anxiety and Grief in a Time of COVID-19: In-Service of Direct Care Workers
33:26
Compassion Fatigue in the Time of COVID-19: Taking Care of Ourselves to Take Care of Others
National Ombudsman Resource Center (NORC)
Compassion Fatigue in the Time of COVID-19: Taking Care of Ourselves to Take Care of Others
35:49
Compassion Fatigue in the Time of COVID-19: A Primer for Administrators
National Ombudsman Resource Center (NORC)
Compassion Fatigue in the Time of COVID-19: A Primer for Administrators
55:16
Compassion Fatigue in the Time of COVID-19: A Primer for Families
National Ombudsman Resource Center (NORC)
Compassion Fatigue in the Time of COVID-19: A Primer for Families
33:23
Person-Centered Thinking: Direct Care Services
National Ombudsman Resource Center (NORC)
Person-Centered Thinking: Direct Care Services
36:17
Person-Centered Thinking: A System Perspective
National Ombudsman Resource Center (NORC)
Person-Centered Thinking: A System Perspective
32:15
Trauma-Informed Care in a Time of COVID-19: Empowering Administrators
National Ombudsman Resource Center (NORC)
Trauma-Informed Care in a Time of COVID-19: Empowering Administrators
25:56
Trauma-Informed Care in a Time of COVID-19: Direct Care Promoting Healing
National Ombudsman Resource Center (NORC)
Trauma-Informed Care in a Time of COVID-19: Direct Care Promoting Healing
29:53
Trauma-Informed Care in a Time of COVID-19: A Primer for Families
National Ombudsman Resource Center (NORC)
Trauma-Informed Care in a Time of COVID-19: A Primer for Families
30:52
Person-Centered Thinking: A Primer for Families
National Ombudsman Resource Center (NORC)
Person-Centered Thinking: A Primer for Families
24:11
Kern California 30-second Volunteer Long-Term Care Ombudsman Program PSA
National Ombudsman Resource Center (NORC)
Kern California 30-second Volunteer Long-Term Care Ombudsman Program PSA
0:42
Kern California Long-Term Care Ombudsman Volunteer Recruitment PSA
National Ombudsman Resource Center (NORC)
Kern California Long-Term Care Ombudsman Volunteer Recruitment PSA
1:01
May 13, 2020: New State Ombudsman Orientation - Ombudsman 101
National Ombudsman Resource Center (NORC)
May 13, 2020: New State Ombudsman Orientation - Ombudsman 101
54:49
NORS Orientation
National Ombudsman Resource Center (NORC)
NORS Orientation
7:30
National Evaluation of the Long-Term Care Ombudsman Program: Local Data Collection
National Ombudsman Resource Center (NORC)
National Evaluation of the Long-Term Care Ombudsman Program: Local Data Collection
27:29