@mrchowpodcast

***UPDATE Wed 5/5 at 4:18am -   Hey AP Students!

THANK YOU for watching this video & I hope it's been helpful to you.  The majority of my students have had no problem installing the APP, however, unfortunately some have...

So far around 15 students have emailed me at (mrchowpodcast@gmail.com) and several have commented on this video with different issues.  The good news = 100% of students have "eventually" solved any issues they are experiencing!  If you're experiencing problems, hang in there and see below for my top 7 tips that have helped students in the past week. I'm sure we'll add suggestions to this list too.

Also, special shout-out to the students who have commented on this video and those who will comment on this video with tips!  You all ROCK! Thanks for being positive and supportive! We WILL figure this out.  Guaranteed.

Once again, I'm not a "tech expert" just an AP teacher who wants to help his students and now any other student who is trying to install the APP.  Here are the "most common" answers to students' tech issues that I've helped over the past week.  



If they do NOT help, please reference the link at the bottom of my comment - straight from the CollegeBoard Website on Required setup procedures, feel free to send me an email (I usually respond within 24-48 hours), or feel free to comment here and hopefully if someone else has resolved the same issue, they can help!



The most common issue I've heard recently = the "spinning wheel"/lack of loading in the past week.  



1. Depending on when your AP exam is, I say give it 1-2 days.  As @Ashley Cardoso said in the comments, the APP is experiencing high traffic at the moment and that may be the issue!  
2. Try shutting down & turning back on your computer (simple, but that actually solved it for most of my students who had issues).
3. If not, try uninstalling, reloading and reinstalling the APP (sorry, frustrating to do, but once again this has solved it for some of my students)
4. I've noticed MACs/personal computers, have had a bit more problems than school issued devices (but hang in there because so far, students have ALWAYS figured it out - positive attitude)!
5. Double check your system (website says: Download requires Windows 8 or later and 250 MB of available disk space for one exam, plus an additional 100 MB for each subsequent exam.) - Make sure your computer has enough space
6. Simple one, but check your wifi - try opening/installing the app at school, try opening the app at home or just another wifi.

7. Always double check with your AP teacher - even if they don't know how to solve it, usually schools have a designated IT person or IT teacher who has dealt with the same problem from other students.  Even though we are all using the same APP, it may be a little different scenario.
8. Worst case, try to install and run it on a different computer.  Sorry about that!








Here is a LINK to the "AP instructions" below:
https://drive.google.com/file/d/1j4rvTBjRjJkKwOHadhveE9nadDSGDyyU/view?usp=sharing

@jasonsiu1441

hi sir i need help, I have a school chromebook. I have not downloaded the app yet, but when I clicked on the download link you gave, it says that students using school-managed Chromebooks do not need to download the app. but for some reason I could not find the app in my computer. test is in 3 days I need help ASAP thx

@ashuhleeeh

I have my own owned chromebook and it's not letting me download the app I've been trying for a few days going back and checking if it would work but it isn't. It says it would only work on a school owned Chromebook. Can anyone help me?

@SBW280

Can you tell me what might be the problem my app when I access the app it keeps closing it

@usthem6872

It won't let me in the testing app it says I need an "school activation" code but I don't know where to find it and my ap teacher doesn't know either

@expoyui

I think im too late to download it now since its june 11 is there any other way to download it?

@dingdongpaddiwack

So the demo is only about 5 minutes long? And how long is the practice exam? I believe it was about an hour to an hour and a half long. Also, can you take them more than once? I would appreciate it if you could clarify that.

@miavlogzz

I am having trouble with the app it says “there was an error updating the app” I already downloaded it again to try to see and it still doesn’t work

@anabellaramos1551

mine is saying “failed virus detected” when i try to download what do i do