In this episode of the MR2 Technology Leadership Podcast, host James Gambill invites Gary Sorrentino, Global Chief Information Officer (CIO) at Zoom, to explore how human-centered innovation-not just tools-is what will define the next generation of work.
Too many companies still believe that giving people better tools equals better outcomes.
But real transformation doesn’t come from access to spreadsheets or dashboards.
It comes when people can interact with systems in natural, human language.
That’s where we’re headed-a future where complexity is masked by simplicity, and capability is driven by conversation, not code.
The evolution isn’t about faster platforms. It’s about platforms that speak your language and understand what you actually need.
We’re shifting from technology that requires training to technology that adapts to us in real-time.
🎧 Listen to the full episode @mr2solutions
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