Robot anthropomorphism at luxury hotels

Robot anthropomorphism at luxury hotels: a dual-congruity mechanism with luxury and task under anxiety
Jeou-Shyan Horng, Yao-Chin Wang, Chih-Hsing Liu, Sheng-Fang Chou, Tai-Yi Yu, Yung-Chuan Huang & Da-Chian Hu
doi.org/10.1080/19368623.2024.2425673