CX Tip on Tuesday | Don't start with tech

💡It's never about technology. So, don't start with it.

"Start with customer needs, the desired experience and then see how technology can help". Agree with KPMG's Fiona Wilhelm on this week's brand new #CXTipOnTuesday?

View this whole episode of the Unlock CX podcast:    • CX Needs A More Experimental Mindset | UNL...  

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