Quick Problem-solving With Agent Handovers

Description – Why let complexity slow you down? Sense AI’s live agent handover ensures effortless transitions from virtual agents to live agents, powered by real-time data, sentiment analysis, and agent assist tools. By combining virtual agents for routine tasks and with live agents enhanced by copilot capabilities, we deliver the ultimate solution.

See it first-hand, how Sense AI helps a customer experiencing network outage get the answers they need – fast-tracking problem resolution, first call resolutions (FCR) for elevated CX.

Make the switch! Transform your contact center from digital to intelligent with Sense AI. Learn more: www.globalwavenet.com