Balancing Security vs. User Experience with Richard Hiralal, Grammarly | Patch Me If You Can

In this episode of Patch Me If You Can, Arek Dreyer welcomes Richard Hiralal, Systems Engineer at Grammarly, for a revealing conversation about the realities of maintaining secure systems without sacrificing user experience.

Richard not only understands the technical demands of endpoint security but also has a keen sense for how organizational friction arises between users, IT, and security teams. Richard’s background in keeping critical systems protected while ensuring productivity sets the stage for an exploration of what it takes to design and uphold modern, user-friendly security practices.

🎧 More episodes: www.kandji.io/podcast/

Timestamps:
00:00 Enhancing Chrome Update Efficiency
04:42 Collaborative Strategies for Security Implementation
08:54 Building Trust Through Internal Pilot Programs
12:25 App Installation and Approval Process
16:31 User-Centric Design Mindset
19:07 Collaborative Security Strategy Planning
22:58 Trust and Revenue Impact
24:06 Leading from the Fron