UXRS May 2021 - When Strategy Meets Public Service - Iran Narges, Mai-Ling Garcia, Lauren Jong

About the Speakers:

Iran Narges - Iran began practicing service design in 2013 at Adaptive Path, building on 15 years of graphic design and art direction experience across a wide range of industries and media. In her previous role as Design Director at Capital One, she led a team focused on scaling service design and strategic design capabilities across the enterprise. She is currently the Lead Service Designer at San Francisco Digital Services, working on the various aspects of permitting, and leading the Service Design & Research team. •

Mai-Ling Garcia - A proud, but unlikely bureaucrat, Mai-Ling strives to make the government simple and easy to use. She works to bridge the gap between rapidly evolving technologies and their use to benefit communities. She developed and executed a digital and service delivery strategy for the City of Oakland as the City’s Digital Engagement Officer. She founded the City’s first Digital Services team focused on improving the public experience of government for Oaklanders, including Oaklandca.gov. More recently, she is serving the City of San Francisco Digital Services as the Head of Digital Strategy and Engagement.

Lauren Jong - Lauren first entered the civic technology space as a private sector volunteer in the inaugural Civic Bridge cohort, partnering with City departments to define how people search and apply for affordable housing. After half a decade designing consumer products at Google, she joined the City and County of San Francisco on the Digital Services team. Lauren leads the UX team, and works to deliver City services online through the city website.