Australian Workplace Disputes: Resolution Methods & Telstra Case Study

UNIT 3 AREA OF STUDY 2 Dispute resolution. Explore Australian workplace dispute resolution methods, from informal negotiation to formal arbitration.

Learn about the Fair Work Commission's role and how companies like Telstra foster positive workplace cultures.

Discover practical tips for supporting colleagues and resolving conflicts effectively.

#WorkplaceDisputes #FairWork #Mediation #Arbitration #Telstra #EmployeeRights #ConflictResolution #AustralianWorkplace #HR #LaborLaw

I hope the video takes you beyond the definition & helps to make the learning process a little more tangible. Please subscribe & feel free to share.

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Video Content

0:00 Introduction: Workplace Disputes in Australia
0:28 Modern Awards and Enterprise Agreements: The Framework
0:48 Negotiation: The First Step
1:09 Telstra's Approach to Negotiation and Unions
1:41 Internal Escalation: Climbing the Ladder
2:16 Mediation: A Neutral Third Party
3:19 Arbitration: The Fair Work Commission
3:57 The Fair Work Commission's Role
4:45 Common Law Action: Taking Disputes to Court
5:40 Building a Culture of Open Communication
6:00 Informal Conflicts: The Hidden Dangers
6:52 Encouraging Open and Honest Communication
7:52 Telstra's Collaborative Approach: Specific Examples
9:42 Potential Downsides to Telstra's Approach
11:15 Supporting Co-workers During Conflicts
12:41 Conclusion: Creating a Harmonious Workplace

Quote: "It's easy to get caught up in the process and forget that real people are going through this, dealing with real emotions." (11:38-11:44)

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School of Learning
Arnav Dutta
www.linkedin.com/in/arnav-dutta-a2020a44
   / @schooloflearning