Freshservice Hack: Quick Time Format Validation Using Business Rules

In this video, I demonstrate a quick workaround for validating time format in Freshservice fields using business rules. While Freshservice doesn’t offer native time format validation, you can use this method to ensure users input time in the “hh
” format. I walk through the setup of a text field with instructional formatting and discuss the limitations, like verifying only the presence of a colon. Learn how to set up this workaround and understand potential pitfalls, especially if you’re planning to use workflows or concatenate this field into a date-time format later on. Let me know if you’ve tried similar solutions!