How to Add a BCC to Freshservice Reply Notifications Easily

Description:
In this video, I walk you through a straightforward example of adding a BCC email address to a Freshservice reply notification using a webhook and API call. You’ll see a step-by-step setup with an example where I trigger a BCC notification when the ticket priority is set to "High." This solution includes key pointers on configuring the payload correctly, encoding credentials, and handling common issues with syntax that aren't always clear in the documentation. Perfect for anyone looking to improve Freshservice notification workflows!

Watch the demo to learn how to structure the API request and add BCC emails seamlessly to Freshservice replies.

#Freshservice #BCCNotification #Webhooks #FreshserviceTips #ITSM