Essential skills for a customer success manager in B2B SaaS

Download the customer support guide: www.dashly.io/library/?utm_medium=youtubeDashly&ut…

As soon you understood you need a customer success manager, many questions appear. How to find a suitable employee? What qualifications you need to look for into a customer success manager, what business processes they cover?

Valerie from Dashly covered all these questions in this video. Check it out!

Timecodes
0:00 – Intro
0:24 – What we are going to tell you in this video
0:54 – Who can be a CSM in your team
1:22 – Where can I find a CSM?
1:46 – The qualifications of CSM
2:34 – What is CSM going to do?
4:04 – Metrics to measure CMS’s work
6:18 – CSM hard skills
7:00 – Summary


30 customer success interview questions: www.zendesk.com/blog/customer-success-interview-qu…
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